Terms of Service

Welcome to Crowntown Cannabis. These Terms of Service ("Terms") govern your use of our website, services, and the purchase of products from our retail locations and online store. By accessing our website or making a purchase, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Age Requirement

You must be at least 21 years of age to access this website, create an account, or purchase any products from Crowntown Cannabis. By using our services, you represent and warrant that you meet this age requirement.

We reserve the right to request proof of age at any time, including at the point of sale in our retail locations. Fraudulent misrepresentation of age may result in account termination and may be reported to the appropriate authorities.

2. Account Terms

When you create an account with us, you agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security of your account credentials and not share them with others
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activity that occurs under your account

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or remain inactive for an extended period.

3. Products and Compliance

All products sold by Crowntown Cannabis are hemp-derived and comply with the Agriculture Improvement Act of 2018 (commonly known as the 2018 Farm Bill). Our products contain less than 0.3% Delta-9 THC by dry weight, as required by federal law.

We are committed to quality and transparency. All products undergo third-party laboratory testing, and Certificates of Analysis (COAs) are available upon request or on our website.

4. FDA Disclaimer

We make no medical claims about our products. Any information provided on our website or by our staff is for educational purposes only and should not be considered medical advice.

5. Pricing and Payment

• Pricing: All prices are listed in US Dollars and are subject to change without notice. Prices displayed online may differ from in-store pricing.
• Taxes: Applicable sales tax will be added at checkout based on your location.
• Payment methods: We accept major credit/debit cards and other payment methods as displayed at checkout. All transactions are processed through secure, PCI-compliant payment processors.
• Order confirmation: Your order is not confirmed until you receive an order confirmation email. We reserve the right to cancel orders due to pricing errors, inventory issues, or suspected fraud.

6. Shipping

We offer shipping of hemp-derived products to states where such products are legal. For complete details on shipping methods, timeframes, and restrictions, please see our Shipping & Returns page.

• Orders are typically processed within 1-2 business days
• Free standard shipping on orders over $75
• We do not ship to states where hemp-derived products are restricted or prohibited
• An adult signature (21+) may be required upon delivery

7. Returns and Refunds

We want you to be satisfied with your purchase. Our return policy is as follows:

• Eligible returns: Sealed, unopened products may be returned within 30 days of purchase for a full refund
• Opened products: Due to health and safety regulations, we cannot accept returns on opened or used products
• Defective or incorrect items: Contact us within 7 days of delivery and we will arrange a replacement or refund at no additional cost
• Refund method: Refunds are issued to the original payment method within 5-10 business days of receiving the returned item
• Return shipping: Customers are responsible for return shipping costs unless the item was defective or incorrectly shipped

To initiate a return, contact us at support@crowntowncannabis.com with your order number.

8. Intellectual Property

All content on the Crowntown Cannabis website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of Crowntown Cannabis or its content suppliers and is protected by United States and international intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, or commercially exploit any content from our website without our express written permission.

9. Prohibited Uses

You agree not to use our website or services to:

• Violate any applicable local, state, national, or international law
• Misrepresent your age or identity
• Purchase products for resale without authorization
• Interfere with or disrupt the website or its servers
• Attempt to gain unauthorized access to any part of the website
• Use automated tools to scrape, crawl, or extract data from our website
• Post or transmit any harmful, threatening, or objectionable content

10. Limitation of Liability

To the maximum extent permitted by applicable law, Crowntown Cannabis, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or related to your use of our website or products.

Our total liability for any claim arising from these Terms or your use of our services shall not exceed the total amount paid by you to Crowntown Cannabis in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Crowntown Cannabis, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of your violation of these Terms, your use of our products, or your violation of any rights of a third party.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Mecklenburg County, North Carolina.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes become effective upon posting to this page. Your continued use of our website or services following any changes constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

15. Contact Us

If you have questions about these Terms of Service, please contact us:

Crowntown Cannabis
3428 Vane Ct B
Charlotte, NC 28206
Email: support@crowntowncannabis.com
Phone: (704) 774-3100