Privacy Policy

Crowntown Cannabis ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases in-store or online, or interact with our services. Please read this policy carefully. By using our services, you agree to the practices described here.

1. Information We Collect

Personal Information You Provide

We may collect information you voluntarily provide to us, including:

• Identity information: Full name, date of birth, government-issued ID (for age verification at point of sale)
• Contact information: Email address, phone number, mailing address
• Account information: Username, password, account preferences
• Transaction information: Purchase history, order details, payment method (we do not store full card numbers)
• Communication data: Messages you send us, customer support inquiries, newsletter sign-ups
• Loyalty program data: Points balance, rewards history, membership tier

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device information: Browser type, operating system, device identifiers
• Usage data: Pages visited, time spent on pages, click patterns, referring URL
• Location data: General geographic location based on IP address (used to show nearby store locations)
• Cookies and similar technologies: Session cookies, analytics cookies, and preference cookies (see Section 5)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order fulfillment: Processing purchases, managing shipments, handling returns and exchanges
• Account management: Creating and maintaining your customer account, managing loyalty rewards
• Marketing communications: Sending promotional emails, SMS alerts about new products, deals, and events (with your consent)
• Analytics and improvement: Understanding how customers use our site and stores to improve products, services, and user experience
• Legal compliance: Meeting state and local regulatory requirements for hemp-derived product sales, age verification, and record-keeping
• Customer support: Responding to your inquiries and resolving issues
• Safety and security: Detecting and preventing fraud, unauthorized access, or other illegal activity

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your data with the following categories of third parties, solely to support our operations:

• Payment processors: To securely process credit/debit card and other payment transactions
• Shipping and logistics providers: To fulfill and deliver your orders
• Analytics services: To help us understand website traffic and usage patterns (e.g., Google Analytics)
• Email and marketing platforms: To deliver newsletters, promotions, and transactional emails
• Legal authorities: When required by law, subpoena, or court order, or to protect the rights, property, or safety of Crowntown Cannabis, our customers, or the public

We require all third-party service providers to respect the security of your data and to treat it in accordance with applicable law.

4. Age Verification Data

As a cannabis dispensary, we are legally required to verify that all customers are 21 years of age or older. Here is how we handle age verification data:

• Online: We use a self-certification age gate on our website. Your confirmation is stored locally in your browser and is not transmitted to our servers.
• In-store: Our staff may visually inspect a valid government-issued photo ID. We do not scan, photograph, or digitally store your ID unless required by state law.
• Purpose limitation: Age verification data is used solely to confirm legal purchasing eligibility and is never used for marketing or shared with third parties.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

• Essential cookies: Required for the website to function properly (e.g., shopping cart, age verification status)
• Analytics cookies: Help us understand how visitors interact with our website so we can improve it
• Preference cookies: Remember your settings and preferences for a better experience
• Marketing cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure, PCI-compliant payment processing (we never store full credit card numbers)
• Access controls limiting employee access to personal data on a need-to-know basis
• Regular security assessments and updates to our systems
• Secure data storage with industry-standard protections

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest practical standards.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to legal retention requirements
• Opt-out of marketing: Unsubscribe from promotional emails at any time using the link in any marketing email, or by contacting us directly
• Data portability: Request your data in a commonly used, machine-readable format
• Withdraw consent: Where we rely on your consent, you may withdraw it at any time

To exercise any of these rights, please contact us at support@crowntowncannabis.com. We will respond to your request within 30 days.

8. Cannabis-Specific Compliance

As a hemp-derived cannabis retailer operating under the 2018 Farm Bill:

• State compliance: We comply with all applicable North Carolina state laws and regulations regarding the sale of hemp-derived products containing less than 0.3% Delta-9 THC by dry weight.
• No federal reporting: We do not report customer purchase data to any federal agency. Our products are legal under federal law pursuant to the Agriculture Improvement Act of 2018 (Farm Bill).
• Record retention: We retain transaction records as required by state and local law. These records are kept secure and are not shared unless required by valid legal process.
• Lab results: Product Certificates of Analysis (COAs) are publicly available and do not contain customer information.

9. Third-Party Links

Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our website and services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If we learn that we have inadvertently collected information from a minor, we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Crowntown Cannabis
3428 Vane Ct B
Charlotte, NC 28206
Email: support@crowntowncannabis.com
Phone: (704) 774-3100